Very help guys,lost to chews from
Nice showroom but don't take anything there for service. I took a new tiller there to have warranty work done and when I finally got to use the tiller the reverse wouldn't work. On a close inspection they had the belt wrong and that's when I noticed they used old nuts and bolts to put the tiller back together. Some were missing washers or the bolt was 2 sizes smaller than the lock-washer...a total mess for it being new! I took it back and spent 20 minutes explaining how the belt should go on and pointed out the miss-matched hodge podge of nuts and bolts and they didn't seem to care.
I bought a Husqvarna Automower from them in May after asking them specifically about the size of my lawn and type of grass. They assured me the mower would do a great job. Now thousands of dollars later, the mower only works intermittently and can't find its way back to the charging station. Most importantly, it does not cut the grass properly. My 1/5 acre lawn is too much for this 1/2 acre-rated mower to cut.
I brought this matter up with them numerous times over the summer after each time I had to mow my grass by hand, even stopping in to explain things, but I got no response. I took the mower in for Diagnostics and they said it was okay. But when I took it home, it still did not work. Now Carthage Saw & Mower says I have to take the matter up with Husquvarna, even though I paid Carthage Saw & Mower to professionally install the system. They say all sales are final, pointing to a little sign on their door and refuse to stand behind their product. They refuse to refund the money for this defective product. Do NOT spend any money at this ripoff business! If I could put a curse on the place, I would.
Talk about a place that tries to rip your lips off. I've tried over and over again to give them my business but I can't do it anymore. I want to pay more if it means keeping a family shop open but this place will take advantage of you big time. Service is awful too. Find another local shop and don't go in there if you don't have to.
Carthage Saw Mower is a US Hardware Store based in Carthage, North Carolina. Carthage Saw Mower is located at 3812 U.S. 15/501, Carthage, NC 28327, USA.
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